Terms of Use

By creating an account, clicking to agree, running a search, purchasing credits, or otherwise using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity.

You must be at least eighteen (18) years of age, and the age of majority in your place of residence if higher, to use the Service. You represent and warrant that you are not a person barred from using the Service under applicable law, and that information you provide is accurate. We may refuse, suspend, or terminate access at any time, including where we reasonably suspect under-age use, disposable-email abuse, or other violations.

Double Taken provides a dating-safety investigative aid: you submit a photograph, and we query third-party indexes of publicly available images to return similarity leads, URLs, and an automated verdict label (for example, likely real, mixed signals, or no public match). When enabled, a same-file copy check may also run. Results are probabilistic, incomplete, and may concern a different person. They are leads for you to review, not findings of fact.

THE SERVICE DOES NOT PROVIDE LEGAL, SAFETY, LAW-ENFORCEMENT, OR MEDICAL ADVICE; DOES NOT VERIFY IDENTITY; DOES NOT CONFIRM THAT ANY PERSON IS SAFE TO MEET; AND DOES NOT REPLACE YOUR INDEPENDENT JUDGMENT. YOU REMAIN SOLELY RESPONSIBLE FOR WHETHER AND HOW YOU MEET ANYONE.

Double Taken is not a “consumer reporting agency” and the Service does not furnish “consumer reports” as those terms are defined in the Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. (“FCRA”), or analogous state or foreign laws. Output of the Service is not a background check, criminal-history product, credit report, tenant screen, employment screen, or identity-verification credential.

You agree that you will not, and will not permit others to:

• use the Service to make or inform decisions about employment, housing, credit, insurance, education, benefits, licensing, or any other FCRA-covered or similarly regulated purpose;
• represent a verdict, score, or source list as a consumer report, criminal record, court record, or official identity verification to any employer, landlord, lender, insurer, school, court, or government body;
• use the Service to assemble, sell, or contribute to a dossier on a person for commercial screening.

A public news URL that appears in results is a link to a third-party page, not a certified record of arrest, conviction, or any legal status. You must read the source yourself.

You may use the Service solely to help you evaluate whether to continue an existing dating or social conversation, and optionally to share that private case with a trusted adult safety buddy. You represent that you have a lawful right to submit each image (including a screenshot someone sent you in that context) and that the search is not undertaken to harass, exploit, or surveil.

You shall not upload, search, store, or share any image of a person you know or reasonably believe to be under eighteen (18). You shall not use the Service to identify, locate, contact, groom, or exploit a minor. We may report apparent child sexual abuse material or exploitation to the National Center for Missing & Exploited Children and to law enforcement, and we may preserve data as required by law. Violation of this section is grounds for immediate termination and may be referred to authorities.

You shall not:

• harass, stalk, threaten, dox, extort, defame, or otherwise harm any person;
• run searches on persons with whom you have no dating or comparable personal context;
• scrape, crawl, bulk-export, resell, or commercially redistribute results;
• reverse engineer, interfere with, or circumvent credits, rate limits, age gates, or security, including through disposable or anonymous inboxes used to evade controls;
• impersonate any person or misrepresent your affiliation;
• use the Service in violation of export, sanctions, or other applicable law.

You retain whatever rights you have in images and labels you submit. You grant us a limited, worldwide, royalty-free license to transmit and process that content solely to provide the Service you requested (including to our search providers), to maintain the case file, and to secure and improve operational reliability. That license ends when we delete the applicable records, except for residual copies in backups that are overwritten in the ordinary course, and except as we must retain for legal compliance.

You acknowledge that performing a search requires processing a face in an image, which some laws treat as biometric or biometric-adjacent information. You consent to that processing for the search you initiate, as described in the Privacy Policy.

Face and copy matches, when offered, are produced by independent indexes of publicly available imagery. We do not control those indexes, ranking, or whether a page remains public, and we do not disclose the identity of those vendors in this document. Linked sites are not our Service. Matches can be false positives, outdated, or about lookalikes. You must open sources and form your own view before acting.

A share link is a time-limited credential (typically about forty-eight (48) hours) to view one case. It is not a public profile and does not grant search credits. You are responsible for choosing the recipient and for not posting the URL on social media or otherwise distributing it beyond that person. Anyone with the URL may be able to open the case until it expires. We may invalidate links that we reasonably believe are abused.

You are responsible for activity under your account and for the security of your email inbox (including magic links). Notify us promptly at hello@doubletaken.com of unauthorized use. We may require re-authentication and may terminate sessions.

One complimentary search may be available per qualifying account, as shown in the product. Additional searches consume credits sold as one-time packs or optional weekly or monthly refills, at the prices displayed at checkout, billed by Stripe. A search that fails with an error is refunded as a Service credit; we do not retain that failed search as a completed paid result. Unused pack credits remain on the account until consumed or the account is closed, except where law requires otherwise. Refills may be canceled through the Stripe customer portal; cancellation typically stops future renewals and does not automatically refund the current period unless required by law or Stripe’s rules.

Fees are stated in U.S. dollars unless otherwise indicated. You authorize Stripe to charge the payment method you provide. Taxes, FX, chargebacks, and card-network rules are handled under Stripe’s terms and applicable law. Except as required by law or as expressly stated (error credit), purchases are non-refundable in cash.

You may stop using the Service at any time. We may suspend or terminate access immediately for actual or suspected breach of these Terms, legal risk, non-payment, or to protect users or the public. Upon termination, your license to use the Service ends. Sections that by their nature should survive (including FCRA restrictions, disclaimers, limitation of liability, indemnity, and dispute terms) will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT RESULTS WILL IDENTIFY ANY PERSON, DETECT A CATFISH OR SCAM, OR SURFACE EVERY PUBLIC PAGE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOUBLE TAKEN AND ITS OPERATORS, OFFICERS, CONTRACTORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR SAFETY OUTCOMES, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS (US$50). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

You will defend, indemnify, and hold harmless Double Taken and its operators from and against claims, damages, losses, and reasonable expenses (including attorneys’ fees) arising out of your use of the Service, your submissions, your meetings or communications with any person, or your violation of these Terms or of law, except to the extent caused by our willful misconduct.

These Terms are governed by the laws of the State of Delaware, U.S.A., excluding conflict-of-law rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below. If you are a consumer entitled by mandatory law to the protection of the courts or laws of your country of residence, those protections still apply to the extent required.

Informal resolution. Before filing a claim, you agree to email hello@doubletaken.com a written description of the dispute and to try in good faith to resolve it for thirty (30) days.

Arbitration. Except for (i) individual claims in small-claims court and (ii) claims for injunctive relief to stop unauthorized use of the Service or IP infringement, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The seat of arbitration shall be Wilmington, Delaware, unless the parties agree otherwise or the arbitrator determines a different location is required for fairness. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. YOU AND WE AGREE THAT DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, TO THE EXTENT PERMITTED BY LAW.

Opt out. You may opt out of arbitration and the class waiver by emailing hello@doubletaken.com within thirty (30) days of first agreeing to these Terms, stating your name, the email on the account, and that you opt out of arbitration.

These Terms are the entire agreement regarding the Service and supersede prior understandings on that subject. If a provision is held unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of the Service. Notices to you may be sent to the email on your account; notices to us must be sent to hello@doubletaken.com. We may modify these Terms by posting an updated version. Material changes apply prospectively. Continued use after the effective date constitutes acceptance except where law requires additional consent.

Questions about these Terms: hello@doubletaken.com.